OUR LIFETIME guarantee

Policy & Instructions

All of our Glass Drinking Straws have a lifetime guarantee on them.  In the event that they break, chip, or crack we will replace it. First thing, TAKE A PICTURE OF BROKEN STRAW. Email that picture to [email protected]   We need the picture for your replacement.  

Then please fill out the form.  This is all the information we will then need to process your order.

We send you a clear free replacement only having you pay for shipping and handling.  If there was an accent of some kind and you want that re-applied there is a fee depending on the accent let us know if you want the re-applied.

Also, be sure to measure your glass straws length since we have a variety of them.  Also, the different diameters which in the clear is distinguished by color.  Purple= Lil Sipper 7mm, Blue= Classic 9.5mm, Green= Smoothie 12mm and Red=Bubble Tea 16mm.

Once we have all that information we will then send you a link so you can pay for shipping and handling and we will start processing the order.

Thank you for contacting us and going plastic straw free!

Since COVID-19 replacement orders may take a few days for us to respond.  Please know that we are working hard to make sure we respond on time and get you your replacement.  We appreciate you!