OUR LIFETIME guarantee
Policy & Instructions
All of our Glass Drinking Straws have a lifetime guarantee on them. In the event that they break, chip, or crack we will replace it. First thing, TAKE A PICTURE OF BROKEN STRAW. Email that picture to [email protected] We need the picture for your replacement.
Then please fill out the form. This is all the information we will then need to process your order.
We send you a clear free replacement only having you pay for shipping and handling. If there was an accent of some kind and you want that re-applied there is a fee depending on the accent let us know if you want the re-applied.
Also, be sure to measure your glass straws length since we have a variety of them. Also, the different diameters which in the clear is distinguished by color. Purple= Lil Sipper 7mm, Blue= Classic 9.5mm, Green= Smoothie 12mm and Red=Bubble Tea 16mm.
Once we have all that information we will then send you a link so you can pay for shipping and handling and we will start processing the order.
Thank you for contacting us and going plastic straw free!